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Privacy Policy


By using PHAT Services Ltd and any authorised app, produced by PHAT Services Ltd, you authorise PHAT Services Ltd to pass your details to 3rd parties.

A 3rd Party is defined as a private hire and/or taxi firm, located and licenced by Test Valley Borough Council.

We will only pass your information to a 3rd party operator in Test Valley, in order to complete your request. Personal information will never be sent to any other 3rd party type.

Information required to complete a job request includes:

  • Name of person(s) being picked up
  • Pick up location(s)
  • Drop off location(s)
  • Contact Number
  • Email
  • Date of pick up
  • Time of pick up
  • Whether a card reader is required
  • Whether a wheelchair is required
  • Whether a return journey is required

By asking PHAT Services Ltd to provide a lift for you, you are willingly giving them your information, which may be passed to another licenced operator in Test Valley, to complete your request.

Information about your trip will be stored by PHAT Services Ltd for 2 years, in accordance with the PHAT Services Ltd operating licence, as set out by Test Valley Borough Council. Private Hire firms are required to have an operating licence and required to keep record of any trips undertaken, cancelled or completed for two years.

When logging into the app will obtain your name, email, mobile number and date of birth in order for us to keep in contact with you, request customer feedback and may well be able to provide exclusive deals for you (Such as your birthday).

When you log into the app via Facebook, we will only have information that you have entered into Facebook. I.e Your name, email and contact number.

PHAT Services Ltd will keep record of your data and will not pass on or sell any information to any other firm including – marketing companies/ surveying/ data participation companies, this list is not exhaustive. The only people that will keep a record of your information are the operators from Test Valley, licenced by Test Valley Borough Council, who are obliged, in accordance with their operating licences. 

In the event that you wish to view any information about yourself, all you have to do is email asking and we will provide the data asked and required.  

In the event that you wish to remove your account from PHAT Services Ltd and remove all data about yourself, please email us and we will remove all data that we hold. We will have to hold any details about any trips that you have requested for a period of 2 years, in accordance with our operating licence. We will send your request to remove all data held to Test Valley Borough Council, prior to removing this information, to ensure that they are satisfied that it is a genuine request and to ensure that we (PHAT Services Ltd) Isn’t in breach of our operators licence.